Nokulunga
About Candidate
I am writing to express my interest in the advertised position at your organization. With over five years of experience in administrative support at the Department of Home Affairs, I have developed strong skills in data entry, document handling, and customer service. I am confident that my background in public service and office administration makes me a strong candidate for your team.In my current role, I assist citizens in accessing essential services such as identity documentation, birth certificates, and passports. I handle sensitive information with accuracy and discretion, manage appointments, and maintain well-organized filing systems. My ability to remain calm under pressure and resolve queries efficiently has earned me recognition from both clients and colleagues. I hold an N5 Certificate in Business Management from Central Johannesburg TVET College, as well as an N5 in Assistant Management. I am fluent in English and Zulu, proficient in Microsoft Office, and always committed to ensuring smooth and efficient operations in any department I serve. I would appreciate the opportunity to contribute to your team and would welcome a chance to discuss how my skills align with your office’s needs. Please find my CV below for your consideration.
Thank you for your time and consideration. I look forward to the possibility of contributing to your team
Work & Experience
Experienced Administrative Clerk with over 5 years working in the Department of Home Affairs. Skilled in data entry, client service, and document processing. Known for attention to detail, time management, and confidentiality. Seeking a relevant position to apply organizational skills in a dynamic and professional environment.
During my 1 year internship at the Department of Home Affairs, I gained valuable administrative experience while supporting both immigration and civic services. My responsibilities included assisting with document verification, data capturing, and maintaining accurate records in compliance with departmental policies. I actively participated in immigration related duties such as processing visa and permit applications, assisting with passport services, and guiding clients through immigration procedures. I also supported civic services by helping with the registration of births, marriages, and other civic documentation. This internship strengthened my ability to work in a high-volume environment, enhanced my knowledge of government procedures, and developed my skills in customer service, problem solving, and administrative compliance.
While working at Proban IT Company as a Call Centre Agent, I was responsible for handling inbound and outbound calls, assisting clients with IT-related queries, and providing effective technical support. I managed customer accounts, documented service requests, and escalated complex issues to the appropriate departments for resolution. This role allowed me to develop strong communication skills, enhance my problem-solving abilities, and deliver excellent customer service in a fast-paced environment. I also gained experience in using CRM systems, troubleshooting basic IT concerns, and ensuring customer satisfaction through professional and efficient support.